TERMS AND CONDITIONS
DOOF FESTIVAL - TERMS & CONDITIONS
These Conditions govern all Tickets issued for the Event and the admission to the
Venue and should be read in accordance with the Site Rules and the conditions of
the Official Ticketing Agent. All capitalised terms used in these Conditions shall have
the meanings given to them in paragraph 56 of these Conditions. All Tickets are
issued either by us or on our behalf. Any person who purchases, possesses, uses or
attempts to use any Ticket shall be deemed to have accepted and agreed to comply
with these Conditions. In the case of any conflict or ambiguity between these
Conditions and the Site Rules or conditions of the Official Ticketing Agent, these
Conditions will prevail.
TICKET PURCHASE + DELIVERY
1. Tickets may only be purchased from us (via the Official Ticketing Agent) or
through any other sale or transfer mechanism authorised in writing by us. Tickets
purchased or obtained from any other source shall be void and may be seized or
cancelled without refund or compensation.
2. We reserve the right to limit, at the time of purchase, the maximum number of
Tickets that any person may purchase for the Event. Tickets may be limited to a
maximum number per person, per payment card and/or per household. We reserve
the right to cancel without prior notice any Tickets purchased in excess of this
number.
3. The nominated payment card or the registered bank account used to purchase
Tickets must be registered in the name and address of the Ticket Purchaser. We
reserve the right to refuse any application for Tickets from any person who fails to
comply with this condition or to cancel any Tickets purchased in breach of this
condition.
4. To prevent fraud and protect both you and us, either we or the Official Ticketing
Agent may carry out checks and/or you may be asked to provide additional
information (such as a copy of a credit or debit card statement) after your booking so
we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we
may cancel any order for Tickets.
5. Once payment in full has been received by us or by the relevant the Official
Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation
of the sale and a booking reference number.
6. Where payment is made using a payment plan scheme, purchase will be made via
an initial deposit, and further instalments will automatically be taken monthly. If
required, you can update your card details at any time with your third-party ticket
outlet.
7. If you fail to make the instalment payments then your ticket may be cancelled, and
you will not be eligible for a refund.
8. This agreement is not cancellable by you and all payments made by you are non-
refundable except in the case of event cancellation. In the case of event cancellation
please contact your third-party ticket outlet to claim a refund.
9. The sale or other issuance of any Ticket is final and non-refundable except as
outlined in paragraphs 16-23 of these Conditions or as required by applicable law.
We reserve the right to not replace or accept any Ticket that has been lost, stolen,
forgotten, damaged, defaced or forged, or any Ticket which is unreadable or
incomplete. Keep your Ticket safe.
10. We reserve the right to issue Tickets in hard copy or via email as e-tickets.
11. Hard copy Tickets will be delivered to the billing address of the Ticket Purchaser.
Hard copy Tickets will not be delivered to any other address. Post office boxes (or
similar) are not acceptable addresses for the delivery of hard copy Tickets. E-tickets
will be issued via email to the Ticket Purchaser’s email address as specified in the
Ticket Purchaser’s application.
12. If any Tickets have not been received 7 days before the Event, it is the
responsibility of the Ticket Purchaser to contact the relevant customer service centre
(details of which are listed at www.doofinthepark.com quoting the booking reference
number given to the Ticket Purchaser at the time of the confirmation of sale.
13. If, in our opinion, there is not enough time to deliver hard copy Tickets to the
Ticket Purchaser before the Event, Tickets will be issued as e-tickets or (at our
election) the Ticket Purchaser will be advised of the arrangements for the collection
of hard copy Tickets from the Venue. Only the Ticket Purchaser may collect the
Tickets and only upon presentation of the relevant booking reference number, the
payment card used to purchase the Tickets and photographic proof of identity
(driver’s licence or passport).
14. It is your responsibility to check your Tickets and booking confirmation and inform
us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot
accept any liability if we are not notified of any inaccuracy in any documentation
within 5 days of purchase.
REFUNDS & CANCELLATIONS
Tickets are sold subject to our right to alter or vary the published Event programme
without notification which may result in changes to the performance line-up, playing
times or any other aspect of the Event. We reserve all rights in this regard.
Any published start times of a performance at the Event are estimates and subject to
change. We shall not be liable for any change of a published start time or change to
the artists scheduled to perform. No scheduled acts may be considered as headline
acts regardless of their relative fame or prominence in the billing and so cancellation
by an artist or performer will not entitle you to a refund.
We reserve the right to make alterations to the time, date, duration and Venue of the
Event or other details governed by any Ticket in the event of unforeseen or other
circumstances, including (without limitation), Force Majeure, safety and security
concerns or decisions from any Authorised Person or other competent authority. In
the event of such alteration, neither we nor the Official Ticketing Agent will be liable
to the Ticket Holder or any other person for any costs, expenses or other losses
resulting from such alteration, except to the extent set out in paragraph 20 of these
Conditions.
As soon as possible after we become aware of postponement, rescheduling or
cancellation of the Event, all available information will be posted on
www.doofinthepark.com but it is the responsibility of the Ticket Holder to ascertain
whether the Event has been postponed, rescheduled or cancelled and any new
dates, times, and venue.
A Ticket will not be exchanged or refunded if:
after the Event has started, it is stopped for any reason and is not completed the
same day;
on any day of the Event, the start time is delayed for any reason;
the start time (but not the date) of the Event changes after the date the Ticket was
purchased; or
the Ticket is used for entry into the Venue.
We shall only be required to refund a Ticket Purchaser (on application by the Ticket
Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
if the Event is cancelled before the Event has started;
if the Ticket is for an Event which is postponed before the Event has started and the
Event is rescheduled to another date (whether at the Venue or at a different venue)
subject to the Ticket Purchaser’s election under paragraph 21 of these Conditions; or
if the Ticket Purchaser is otherwise entitled to a refund under applicable law.
If the Event is postponed before the Event starts and the Event is rescheduled to
another date (whether at the Venue or at a different venue), the Ticket Holder may
elect to either:
use the existing Ticket for the rescheduled Event if the Event is rescheduled for
another date but at the Venue; or
if the Event is rescheduled to a different venue and there are insufficient Tickets
available, or the Ticket Holder is unable to attend any rescheduled Event (whether at
the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for
a refund within 7 days of the notification of the reschedules pursuant to sub-
paragraph b) of these Conditions.
We shall not be required to refund any fees or charges paid in addition to the Face
Value of the Ticket (for example, any Handling Fee or postage or courier charges)
except where required by applicable law. No interest or costs will be payable in
respect of any monies refunded.
Where paragraph 20 of these Conditions applies, only the original Ticket Purchaser
may apply for a refund. If we initiate a refund process under sub-paragraphs a),
20.b) or 20.c) of these Conditions, the Ticket Purchaser will be advised of the
process and the prescribed deadline for refund applications through the media or via
direct communication within 10 working days of the cancellation or rescheduling of
the Event. The Ticket Purchaser must follow the prescribed process and deadline
and produce the original Ticket in order to be eligible for a refund. We shall not be
required to issue a refund in relation to any Ticket which we reasonably believe has
been the subject of a sale, transfer or disposal in breach of paragraphs 12 or 14 of
these Conditions.
Promotions, deals or discounted offers are provided at our discretion. All such offers
are subject to availability and may be withdrawn by us at any time. Retrospective
refunds are not permitted against any offer or promotion advertised after a booking is
made.
VENUE & ENTRY REQUIREMENTS
1. These Conditions incorporate the Site Rules. If any Ticket Holder fails to comply
with the applicable Site Rules, the Ticket Holder may be refused admission to or
evicted from the Venue without refund or compensation.
2. Anyone under the age of 18 is not permitted at the Event. Photographic ID is
required for entry(Passport or driving licence inc provisional only accepted) and proof
of identity and age must be provided on request at the admission gate to the Venue.
3. Admission to the Venue will only be authorised upon presentation of a valid Ticket
and (if we and/or any Authorised Representative require) photographic proof of
identity and proof of age (driver’s licence or passport). One Ticket will be required for
each person. The Ticket Holder is not guaranteed an uninterrupted and/or
uninhibited view of any performance, nor is any representation or warranty given as
to the quality, content, or duration of the Event.
4. No re-admission is permitted for Ticket Holders. Please ensure you have
everything before entering the Venue. Re-admission for Ticket Holders may be
permitted at the sole discretion of the Event security.
5. Last entry to the venue will be advised on our social media, web and ticketing
platforms. Please make sure to arrive before this time to ensure entry.
6. For the purposes of safety, security and/or checking compliance with these
Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-
operate and comply fully with the instructions and guidelines of such Authorised
Person (including by producing a valid Ticket and photographic proof of identity and
proof of age (driver’s licence or passport)).
7. A Ticket Holder will be required to submit to a body check and full search of
his/her possessions and/or vehicle for the purposes of locating and removing any
Prohibited Item, and any refusal by the Ticket Holder may result in refusal of
admission to or eviction from the Venue without refund or compensation.
8. At the search and entry point, ticket holders will be given the opportunity to give up
(Amnesty) prohibited items in their possession prior to the search. Once passed the
Amnesty area, any person found in possession of prohibited items may be refused
entry or evicted, and will have the item confiscated, and not returned.
9. We and/or any Authorised Person may refuse admission to or eject from the
Venue and/or Arena without refund or compensation any Ticket Holder who:
a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying
substance, or is behaving, or considered by any Authorised Person likely to behave,
violently, harmfully or in a manner contrary to public order and/or safety;
b) brings or attempts to bring into the Venue, possesses or uses within the Venue or
in the vicinity thereof any illegal substances, or products banned under the New
Psychoactive Substances Act 2016. If found in possession of drugs or paraphernalia,
you will not be granted access to the venue and will be referred to Police Scotland, in
accordance with our Drug & Harm Reduction Policy
c) brings or attempts to bring into the Venue, possesses or uses within the Venue or
in the vicinity thereof any Prohibited Item including, without limitation, Chinese
lanterns; candles; paraffin lamps; chemical toilets; sound systems; generators; glass
bottles; drones; laser pens; selfie sticks; unofficial high vis jackets; potential weapons
of any kind; new psychoactive substances, poppers and nitrous oxide (also known
as laughing gas); balloons and/or associated paraphernalia; illegal substances;
fireworks; compressed gas containers; flares; air horns; smoke bombs; flag sticks;
golf umbrellas; banners, signs or materials displaying political, religious, offensive or
race-related messages, slogans or images; any item that an Authorised Person
considers dangerous, hazardous and/or illegal or that may be used as a weapon or a
missile or that may compromise or otherwise interfere with the enjoyment, comfort or
safety of (or pose a hazard to) any person or security at the Venue; animals (other
than guide dogs); any tripods or video camera equipment whatsoever (whether or
not for personal use); any camera or other type of photographic or recording device
(of any nature whatsoever and whether capturing audio, or still or moving pictures)
other than for personal use; any objects bearing trademarks or other kinds of
promotional signs and messages (of whatever nature) which we or any Authorised
Person believes are for promotional purposes (and any Prohibited Items may be
removed, confiscated and/or destroyed even if the item itself is not illegal without
compensation at the discretion of any Authorised Person);
d) brings or attempts to bring into the Arena any food or any beverages;
e) brings or attempts to bring into the Venue, sells, possesses or uses within the
Venue or in the vicinity thereof any sponsorship, promotional or commercial items or
materials (of whatever nature) without our prior written authorisation (and the Ticket
Holder may be asked to deliver up a copy of any such authorisation upon entry to or
whilst within the Venue);
f) whilst within the Venue or the vicinity thereof, engages in any form of activity
related to marketing or advertising (including, for the avoidance of doubt, ambush
marketing), or conducts any commercial activity whatsoever, or offers (either for free
or for sale), sells or possesses items with intent to sell (including, without limitation,
drinks, food, souvenirs, clothes, promotional and/or commercial items and literature),
in each case without our prior written authorisation (and any such items may be
removed, confiscated and/or destroyed without compensation at our discretion
and/or the discretion of any Authorised Person);
g) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or
violent behaviour including (without limitation) throwing, casting, thrusting or
propelling any object at any person, instigates violence, demonstrates racism or
xenophobia, behaves in a way that any reasonable person may interpret as
provocative, threatening, discriminatory and/or offensive, creates or poses any threat
to the life or safety of themselves or any other person(s), or harms any other
person(s) in any way, or unreasonably obstructs the viewing of other spectators;
h) whilst within the Venue, enters or circulates in restricted access areas or other
areas where that person is not allowed access to; or climbs lighting masts, fences,
roofs and other apparatus or constructions;
i) whilst within the Venue, damages, interferes with or tampers with any property of
any third party;
j) whilst within the Venue, smokes or vapes in any area where smoking and vaping is
not permitted;
k) is suspected of committing, or having committed, or being likely to commit, a
criminal offence in or about the Venue; and/or
l) whilst within the Venue or the vicinity thereof, fails to comply with instructions from
us and/or any Authorised Person, or refuses a security search.
10. Valid Tickets may be exchanged for Wristbands on entry into the Venue.
Wristbands cannot be issued until the day / date as stated on the Ticket and are only
issued directly to the Ticket Holder on production of photographic ID (driver’s licence
or passport). It is not possible to collect Wristbands on behalf of other people and all
Wristbands must be placed and secured on the individual’s wrist directly by our staff.
Your Wristband will be invalidated if any part of it is removed, detached, altered or
defaced. Wristbands will not be reissued or replaced regardless of whether you still
have your Ticket.
11. Ticket Holders must retain their Tickets and wear their Wristbands at all times
whilst within the Venue and Tickets and/or Wristbands must be produced for
inspection upon our request and/or the request of any Authorised Person. Failure to
do so may result in the Ticket Holder being ejected from the Venue without refund or
compensation.
12. The Ticket Holder is responsible for his/her own personal property brought to and
into the Venue. Neither we nor the Official Ticketing Agent, the Owner of the Venue
nor any Authorised Person accepts any responsibility for any loss, theft, or damage
of a Ticket Holder’s personal property.
13. This is a strictly no parking event. Parking is only available to customers with
accessibility requirements, or Blue Badge holders
14. We reserve the right to search all vehicles upon entry.
15. No camping is permitted in the car parks and no sleeping in vehicles.
16. Vehicles (including their contents) are brought and left at your own risk.
17. We do not accept any responsibility for theft, damage, loss, or breakage to your
vehicle (or its contents).
DRUG AND HARM REDUCTION POLICY
CLICK HERE FOR FULL POLICY
MEDIA & RECORDINGS
Photographs or any other recordings of sound or images taken by a Ticket Holder
within the Venue may be used for personal, private, non-commercial and non-
promotional purposes only.
The Ticket Holder shall not, except for personal, private, non-commercial and non-
promotional purposes and in any event not for commercial gain, disseminate at any
time, over the internet, radio, television and/or any other current and/or future form or
type of media, any sound, image, description of the Event (in whole or in part)
including (without limitation) any such content made, recorded or captured in still or
moving form by mobile phones or by any other form of wireless and/or portable
device, and shall not assist any other person(s) in the conduct of such activities.
Any recording or transmitting equipment (including professional cameras),
unauthorised photos, recordings, tapes, films or similar items may be confiscated
and/or destroyed by us.
Each Ticket Holder attending the Event:
a) acknowledges that he/she is likely to be filmed, recorded and/or photographed
and the resulting content publicly disseminated across a range of media (including
social media) for promotional purposes;
b) acknowledges that the police and/or security staff may carry out filming for the
security of Ticket Holders and the prevention of crime;
c) agrees that perpetual use may be made, free of charge, of his/her voice, image
and likeness captured whilst present at or about the Venue (by means of live or
recorded video display, broadcast, transmission or other dissemination or recording,
photographs or any other current and/or future media technologies) and waives, on
an irrevocable, worldwide, perpetual basis, all rights to object to such recording and
the broadcasting, transmission or other dissemination thereof in any current and/or
future media technologies;
d) acknowledges and agrees that we are the sole legal and beneficial owner of the
copyright and any other intellectual property rights of any nature whatsoever in and
to any recordings of sound or images taken within the Venue (including future rights
to such recordings or to any works derived from such recordings) and waives, on an
irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and
to any such recordings; and
e) hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely
assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any
means and in any current and/or future form or type of media or format, any
recordings taken by the Ticket Holder within the Venue in breach of paragraph 35 of
these Conditions.
COMPETITIONS
TERMS & CONDITION FOR PROMOTIONS
These are the terms and conditions which apply to any competition, prize draw or
promotion which we or our promotion partners may run, whether on our or their
websites, social media platforms, on-air or otherwise (‘Promotion’).
By entering a Promotion you agree to be bound by these terms and conditions along
with any other Specific Rules which relate to a Promotion. Specific Rules might
include entry instructions and any other specific details, rules or conditions relating to
a particular Promotion, and might be published on our or our promotion partners’
website, social media platforms, or may be found in any other media which features
a Promotion. The Specific Rules will usually (but may not always) refer to these
terms and conditions.
In these terms and conditions, ‘we’, ‘us’, ‘our’ and ‘Promoter’ all mean TV EVENTS
t/a DOOF FESTIVAL DUNDEE. Our address is 99 Giles Street, Edinburgh, Scotland,
EH6 6BZ. Our ‘promotion partners’ are third parties who operate promotions with us
or on our behalf – they will be named in the Specific Rules.
Start and end date/time
Each Promotion will start immediately (i.e. as soon as it is first promoted), unless a
later start date/time is specified. The closing date/time for a Promotion will be made
clear in the Specific Rules or the relevant promotional materials. All times will be
based on UK time.
Entering a Promotion
Each Promotion will be open to individuals who are UK resident and aged 18 or over
unless the Specific Rules or other promotional materials or announcements specify a
different geographic region or a different minimum age.
In any event, our employees, agencies, freelancers, contractors (and those of any of
our promotion partners, associated companies or prize providers) and their
immediate family members or households (whether related or not), and anyone else
professionally involved with the relevant Promotion, are excluded from entering and
from winning (‘Excluded Individual(s)’).
To enter, follow the entry process for the relevant Promotion, which will usually be
explained in the Specific Rules and/or promotional materials or announcements.
You may only make a maximum of one entry into each Promotion (unless the
Specific Rules for a particular Promotion expressly set a higher maximum number of
entries for that Promotion).
There is no charge to enter a Promotion. However, if entry is made via text message,
MMS or telephone call, your network provider will usually charge according to their
standard rate or deduct it from your allowance. entry is made by text message, be
sure to use the correct shortcode; be aware that shotcodes change from Promotion
to Promotion. In all cases, please check with your service provider for more details. If
you are not the bill payer, you must obtain the bill payer’s permission before entering.
If entry involves a live call in, ensure you answer your telephone when we phone
you. If you fail to do so, or if the call becomes disconnected or you are not audible for
any reason beyond our control (including, but not only, low/no signal on your device,
or a call being dropped by any network, etc.) before or during the Promotion, you
may be disqualified, and we reserve the right to select another entrant to participate
in the Promotion.
For any on-air Promotions, all timings including the closing time are as broadcast on
the relevant station's FM broadcast frequency. If you are listening via an IP enabled
device such as a smartphone or tablet, please remember that the stream can be
slightly behind the FM broadcast due to differences in network speeds and/or the
advertising we may serve to listeners on IP enabled devices and other factors. If a
Promotion requires you to enter by a deadline dependent on an item in the broadcast
(e.g. by the end of a song) we cannot take into account any delay from listening via
an IP enabled device and the deadline will be as on the FM broadcast. For podcasts
and non-live broadcasts, note that the deadline will probably have passed, so check
before entering.
For all enquires in relation to a Promotion or these terms and conditions, please
contact contact@ee-live.co.uk
GENERAL
Warning – Prolonged exposure to loud noise may cause damage to your hearing.
Please be aware that strobe lighting, pyrotechnics, lasers, smoke machines and
other special effects may be used during the Event. We strongly recommend all
minors wear ear defenders and all attendees take any precautions they deem
necessary.
No trading is allowed anywhere within the Venue or in the vicinity thereof without our
prior written authorisation (and the Ticket Holder may be asked to deliver up a copy
of any such authorisation upon entry to or whilst within the Venue) and the
responsible Ticket Holder could be evicted from the Venue without refund or
compensation.
The Event operates licensed bars and you need to be over the age of 18 to attend.
Please be aware that if we think that you look 25 years old or younger you may be
asked to provide proof of age and if you are unable to do so you will not be served
alcohol.
Access to each designated area within the Venue is subject to capacity and we
accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to
attend a specific performance listed on the schedule.
We take the needs of Ticket Holders who are disabled or who have other access
requirements very seriously and actively encourage people of all abilities to attend
the Event. If you have access requirements for the Event please register your
requirements through contact@terminalv.co.uk
Nothing in these Conditions seeks to exclude our liability or that of the owner of the
Venue or any Authorised Person for death or personal injury caused by its
negligence, fraud or other type of liability which cannot be excluded or limited by law.
Subject to paragraph 43 above, neither we nor the Official Ticketing Agent shall have
any liability to a Ticket Holder beyond the Face Value of the Ticket Holder’s Ticket.
Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder
for any indirect losses or damages including, but not limited to, loss of enjoyment,
goodwill and/or travel or accommodation expenses. Personal arrangements
including travel, accommodation or hospitality relating to attendance at the Event
which have not been purchased from us are at the Ticket Holder’s own risk.
The Ticket Holder acknowledges that their personal information (as provided by the
Ticket Purchaser) may be used for the purposes of the implementation of these
Conditions subject to applicable law, including for administration, communication,
enforcement and access control purposes, in accordance with our Privacy & Cookies
Statement. We may share relevant information with third parties as may be generally
and reasonably necessary for the proper and efficient staging of the Event.
In the event that any provision of these Conditions is declared void, ineffective or
unenforceable in any respect by any competent court in any jurisdiction, that
provision shall be severed to the extent necessary in that jurisdiction, and the
remainder of these Conditions will remain in effect as if such provision had not been
included and the validity, enforceability and/or legal effect of such remaining
Conditions shall not in any way be affected or impaired thereby.
We reserve the right to make amendments to these Conditions from time to time at
our sole discretion (including, without limitation, by amending or supplementing the
Site Rules and/or the list of Prohibited Items).
A full copy of the latest version of the Conditions (as amended, if appropriate) will be
available at www.doofinthepark.com and, upon request, from us at the address set
out in paragraph 48 of these Conditions. We shall notify Ticket Purchasers of such
changes by email if they materially affect Ticket Purchasers’ rights as a consumer.
Any information requests or other correspondence in relation to these Conditions
should be addressed to: contact@terminalv.co.uk
Any breach of any these Conditions may result in the cancellation of the Ticket, the
refusal of admission to the Ticket Holder to the Venue, or his/her eviction from the
Venue, in each case without refund or compensation in addition to any other remedy
that we may have, even if the Ticket Holder did not have prior notice of the Condition
or the breach. No failure or delay by us to exercise any right (in whole or in part)
under these Conditions shall constitute a waiver of that right, nor restrict any further
exercise of that right.
All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain
our property. In the event of any breach of any of these Conditions by a Ticket
Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be
delivered up to that Authorised Person. Such actions are without prejudice to other
remedies which we may have.
These Conditions constitute the entire agreement between the parties and no party
shall have any claim or remedy in respect of any statement, representation, warranty
or undertaking, made by or on behalf of any other party in relation to these
Conditions which is not already set out in these Conditions.
Any person (other than us, the Official Ticketing Agent, the owner of the Venue or
any Authorised Person) not party to these Conditions shall have no rights under the
Contracts (Rights of Third Parties) Act 1999.
These Conditions will be governed by and interpreted in accordance with Scottish
law. Any dispute arising from or in connection with these Conditions or a Ticket
Holder’s attendance at the Event will be submitted to the exclusive jurisdiction of the
Scottish courts. Notwithstanding the foregoing, we reserve the right to pursue any
legal proceedings in a competent court in the defendant's domicile, which
proceedings shall be governed by and interpreted in accordance with Scottish law.
These Conditions shall not affect a person’s statutory rights as a consumer. For
further information about your statutory rights contact Citizens Advice or the
Department for Business Innovation and Skills.
To the fullest extent permissible in law, we shall be entitled to assign all and any of
our rights and obligations under these Terms and Conditions, provided that your
rights are not adversely affected.
DEFINITIONS
When used in these Conditions, the following capitalised terms shall have the
following meanings:
“Arena” means the area(s) within the Venue where performances will take place at
the Event;
“Authorised Person(s)” means collectively all Event management, Venue
management, Police, public bodies and agencies responsible for safety and security
in connection with the Event or the Venue, and their respective staff, officials,
representatives, officers and volunteers;
“Conditions” means these terms and conditions and the Site Rules which are
incorporated into these Conditions by reference, together with any amendments or
updates to the same issued by or on our behalf from time to time;
“Event” means any of the following: Terminal V, Terminal V: Festival or Terminal V:
Halloween
“Face Value” means the specified price of the Ticket only (including United Kingdom
value added tax thereon) as stated on the relevant Ticket, and excludes any
Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser
in respect of that Ticket (including postage or courier charges);
“Force Majeure” means any cause beyond our control including, without limitation,
an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire,
explosion, flood, royal mourning, national mourning, theft of essential equipment,
malicious damage, strike, lock out, weather, third party injunction, national defense
requirements and/or acts or regulations of national or local governments, or the
threat of any of the aforementioned;
“Handling Fee” means the fee payable per Ticket transaction or order, charged in
addition to the Face Value of the Ticket, for the processing and delivery of Tickets in
that transaction or order (including United Kingdom value added tax thereon);
“Official Ticketing Agent” means our official appointed ticket agent(s) for the Event,
acting as our agent;
“Original Sale Price” means the specified price of each Ticket plus any Handling Fee
(or part thereof) and other charges necessary to effect the sale or trade of that Ticket
(including postage or courier charges);
“Prohibited Item(s)” means any items which we or any Authorised Person deem to
be dangerous or inappropriate including (without limitation) those items specified in
sub-paragraphs 31(b)(c) and (d) of these Conditions and any further items listed at
www.doofinthepark.com from time to time;
“Site Rules” means all rules relating to the Venue made known to you by us or by
any third party on our behalf whether in writing, online or otherwise (including on
display at the Venue);
"Ticket" means any ticket (whether a hard copy ticket or an e-ticket) evidencing a
personal revocable licence from us for an individual to attend the Event and the
Venue in accordance with the details indicated thereon;
"Ticket Holder” means any individual possessing, holding or using a Ticket, including
(without limitation) the Ticket Purchaser or any person to whom the Ticket was
issued or transferred;
“Ticket Purchaser” means the individual who has purchased a Ticket or Tickets
through the Event’s official ticket programme;
“Venue” means the entire premises where the Event is scheduled to take place
including all adjacent and surrounding areas used or controlled by us in connection
with the staging of the Event, including without limitation any car park and camping
sites; and
“We” means TV Events Limited (Trading as Terminal V +Doof Festival) Company
Number: SC555678
“Wristband” means any valid wristband given to a Ticket Holder in exchange for their
Ticket at the Event, which may be embedded with an RFID chip if it’s a cashless
Event.